Your Privacy Matters
at ku9i

Introduction

This Privacy Policy (the "Policy") describes how ku9i (the "Platform", "We", "Us", or "Our"), an internationally operated online betting and casino platform accessible at https://ku9i.bio, collects, uses, stores, shares, and protects personal data relating to individuals who register for or use the ku9i service (each a "Player", "User", or "You").

ku9i is committed to protecting your privacy and to handling your personal data in a transparent, lawful, and fair manner. This Policy is intended to give you a clear understanding of what data we hold about you, why we hold it, and what rights you have in respect of that data. By registering on the ku9i platform and by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

This Policy should be read in conjunction with our Terms and Conditions, available at /terms-conditions, and our Responsible Gaming policy, available at /responsible-gaming. These documents together form the complete framework governing your relationship with ku9i.

Data We Collect

2.1 Data You Provide Directly

When you interact with the ku9i platform — whether by registering an account, making a deposit, contacting our support team, or responding to a promotional offer — you may provide us with the following categories of personal data:

• Identity Data: Your full legal name, date of birth, and government-issued identification details (such as a National Identity Card number or passport number) provided during registration or as part of our Know Your Customer (KYC) verification process.
• Contact Data: Your email address and mobile telephone number, used to communicate with you about your account, transactions, and support queries.
• Financial Data: Details of the payment methods you use to deposit and withdraw funds, including the mobile number associated with your bKash, Nagad, Rocket, or Upay account, and transaction reference numbers generated by those payment services.
• Verification Documents: Copies of identity documents, selfie photographs, or proof-of-address documents submitted as part of the KYC process when requested by ku9i.
• Communications Data: The content of any messages, emails, or live chat interactions you have with the ku9i customer support team.

2.2 Data Generated Through Your Use of the Platform

As you use the ku9i platform, we automatically generate and collect data relating to your activity, including:

• Gaming Activity Data: Full records of every bet placed, every casino game session initiated, every slot spin, every crash game round, including stake amounts, odds, outcomes, and timestamps.
• Responsible Gaming Data: Records of any deposit limits, session reminders, self-exclusion requests, or cooling-off periods you have set or requested.
• Promotional Data: Records of bonuses and promotional offers credited to your account and your wagering activity in relation to those bonuses.

2.3 Technical Data Collected Automatically

When you access the ku9i platform, our servers automatically collect certain technical data about your device and connection, including:

• Your IP address and approximate geographic location derived from it
• Your device type (desktop, mobile, tablet), operating system, and version
• Your browser type, version, and language settings
• The pages you visit on the ku9i platform, the features you use, the duration of your sessions, and the sequence of actions you take
• Referral source information (how you arrived at the ku9i platform)

How We Use Your Data

ku9i uses the personal data described in Section 02 for the following purposes:

• Account Operation: To create, maintain, and administer your ku9i account, including processing your registration, managing your balance, and enabling you to log in securely.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to verify that payments are made from and returned to a payment method registered in your name.
• Identity Verification: To verify your identity and age (confirming you are 21 or older) in accordance with our KYC obligations and responsible gaming commitments.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct, and to protect the integrity of the ku9i platform and its players.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide you with responsible gaming tools and information.
• Customer Support: To respond to your queries, complaints, and account-related requests, and to resolve disputes.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns and player behaviour in aggregate (anonymised) form in order to improve the platform's features, performance, and user experience.
• Communications: To send you transactional communications (such as deposit confirmations and withdrawal notifications) and, where you have not opted out, to inform you of relevant promotions and offers available on ku9i.

Legal Basis for Processing

ku9i processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ku9i — that is, to provide the betting and casino services you have registered to access. This includes account operation, payment processing, and customer support.
• Consent: Processing that is based on your explicit consent, such as the sending of marketing communications. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legitimate Interests: Processing that is necessary for ku9i's legitimate business interests, where those interests are not overridden by your data protection rights. This includes fraud prevention, platform security, and aggregated analytics for platform improvement.
• Legal Obligation: Processing that is necessary for ku9i to comply with a legal obligation to which it is subject, such as responding to a court order or a request from a law enforcement authority.

Data Sharing & Disclosure

5.1 Service Providers

ku9i works with a carefully selected group of third-party service providers who assist in the operation of the platform. These providers may receive access to personal data only to the extent necessary to perform their specific function and are contractually required to process that data only on ku9i's instructions and to maintain appropriate security standards. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and associated financial institutions)
• Game technology providers (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other game studios) to the extent required to deliver game functionality and resolve disputes
• Fraud detection and identity verification technology providers
• Cloud infrastructure and hosting providers
• Customer support platform providers

5.2 Legal and Regulatory Disclosure

ku9i may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where such disclosure is required by applicable law, court order, or binding regulatory direction. In all such cases, ku9i will disclose only the minimum personal data necessary to satisfy the legal obligation and will, wherever legally permissible, notify the affected player of the disclosure and its legal basis.

5.3 No Sale of Personal Data

ku9i does not sell, rent, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Your personal data is used exclusively to provide and improve the ku9i service and to fulfil our legal and compliance obligations.

International Transfers

ku9i operates as an internationally licensed offshore platform. This means that some of the personal data we collect from players in Bangladesh may be transferred to, stored in, and processed in countries outside Bangladesh. These countries may have data protection laws that differ from those applicable in Bangladesh.

Where personal data is transferred internationally, ku9i takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with the principles set out in this Policy. These safeguards may include contractual data protection clauses with recipient entities, or reliance on recognised adequacy frameworks where applicable.

By registering on ku9i and accepting this Privacy Policy, you consent to the international transfer of your personal data as described in this section. If you have concerns about international data transfers relating to your personal data, please contact us at [email protected].

Data Retention

ku9i retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active ku9i account is retained for the lifetime of the account and for a minimum of five (5) years following account closure.
• Financial Transaction Records: Records of deposits, withdrawals, and associated payment method data are retained for a minimum of five (5) years from the date of the transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents (NID copies, passport images, proof of address) are retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Gaming Activity Logs: Detailed gaming activity records are retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Support Communications: Customer support correspondence is retained for a period of three (3) years from the date of the final communication in each interaction thread.
• Technical and Usage Data: Server logs and technical access data are retained for a maximum of twelve (12) months, after which they are deleted or anonymised.

Once the applicable retention period has expired, ku9i will securely delete or anonymise personal data so that it can no longer be associated with an identifiable individual. Where deletion is not immediately technically feasible (for example, where data exists in backup archives), we will ensure that the data is isolated from active processing until deletion is possible.

Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function efficiently and to provide information to the website operator. ku9i uses cookies and similar tracking technologies (such as local storage objects and session identifiers) to enable core platform functionality and to gather analytical data.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the ku9i platform to function. They enable core features such as user authentication, session management, and security controls. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytical Cookies: These cookies allow ku9i to understand how players navigate and use the platform by collecting anonymised information about page visits, session durations, feature usage patterns, and error events. This data is used exclusively for internal platform improvement and is never shared with third-party advertising networks.
• Functional Cookies: These cookies remember preferences you have set during your session, such as your chosen language, display settings, and responsible gaming tool configurations, so that you do not need to reconfigure them on each visit.

8.3 What We Do Not Use

ku9i does not use advertising cookies, retargeting pixels, cross-site tracking scripts, or any third-party cookie that shares your behavioural data with external advertising platforms. We do not participate in any ad network that profiles players across websites for commercial targeting purposes.

8.4 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the ku9i platform. Disabling analytical or functional cookies will not affect your ability to place bets or access games, but may result in a reduced or less personalised experience.

Security

ku9i takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and ku9i's servers is encrypted using industry-standard SSL/TLS protocols. This means that sensitive information such as your login credentials, payment details, and personal data cannot be intercepted in transit by third parties.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a strong cryptographic hashing algorithm before being stored, ensuring that even in the unlikely event of a data breach, raw passwords cannot be extracted.
• Access Controls: Access to personal data within ku9i's internal systems is restricted to authorised personnel who require that access to perform their specific job functions. Access rights are reviewed regularly and revoked promptly when no longer required.
• Infrastructure Monitoring: Our server infrastructure is monitored continuously for signs of unauthorised access, unusual activity patterns, and potential security incidents. Automated alerting systems flag anomalous events for immediate investigation.
• Secure Payment Handling: ku9i does not store full bKash, Nagad, Rocket, or Upay account credentials on its own servers. Payment processing is handled through the APIs of the respective payment providers, each of which maintains its own security certifications and protocols.
• Regular Security Reviews: ku9i conducts periodic internal reviews of our data handling practices and security controls to identify and address potential vulnerabilities proactively.

Your Rights

As a player on the ku9i platform, you have a number of rights in relation to your personal data. These rights are subject to certain legal limitations and conditions, but ku9i is committed to responding to all valid rights requests promptly and transparently. Your rights include:

• Right of Access: You have the right to request a copy of the personal data that ku9i holds about you. We will provide this information in a clear and readable format within a reasonable timeframe following receipt of your request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that ku9i delete your personal data. This right is subject to exceptions, including where ku9i is required to retain data to comply with a legal obligation (such as anti-money laundering record-keeping requirements) or to resolve a pending dispute.
• Right to Restriction: You have the right to request that ku9i restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (such as the receipt of marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of ku9i's legitimate interests. Where you object, ku9i will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please submit a written request to our customer support team at [email protected]. Please include your registered email address or username and a clear description of the right you wish to exercise and the specific data concerned. We will respond to all requests within a reasonable period and will not charge a fee for handling straightforward requests.

Children & Minors

ku9i enforces a strict minimum age requirement of 21 years for all registered players. The platform, its content, and its services are not intended for, directed at, or designed to attract individuals under the age of 21. ku9i does not knowingly collect, store, or process personal data relating to individuals under the age of 21.

As part of our registration and KYC processes, ku9i takes reasonable steps to verify that all applicants meet the minimum age requirement before an account is activated. Where ku9i becomes aware or has reasonable cause to suspect that a registered account is held by an individual under the age of 21, that account will be suspended immediately pending investigation, all funds will be frozen, and the matter will be handled in accordance with our Responsible Gaming policy.

If you are a parent or guardian and have reason to believe that your child or a minor in your care has registered on the ku9i platform or has otherwise provided personal data to ku9i, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, to delete any data collected from the minor and close the associated account.

Third-Party Links

The ku9i platform may, on occasion, contain references or links to third-party websites, content, or services — for example, links to payment provider information pages or game studio content libraries. This Privacy Policy applies only to the ku9i platform itself and does not govern the data practices of any third-party website or service that you may access via a link from ku9i.

ku9i has no control over, and accepts no responsibility for, the privacy policies, data practices, or content of any third-party websites. We encourage you to review the privacy policy of any third-party website you visit before providing any personal data on that site. The inclusion of a link to a third-party website on the ku9i platform does not constitute an endorsement by ku9i of that website or its data handling practices.

Policy Updates

ku9i reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and functionality of the platform. When we make material changes to this Policy — that is, changes that significantly affect your rights or our data handling practices — we will provide reasonable advance notice by publishing the updated Policy on the ku9i platform and, where practicable, notifying registered players via email.

The "Last Updated" date displayed at the top of this Policy and in the hero section of this page indicates the date on which the current version came into effect. We encourage you to review this page periodically to ensure you remain informed about how ku9i handles your personal data. Your continued use of the ku9i platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Where you do not agree with a material change to this Policy, you should cease using the platform and may contact our support team at [email protected] to request account closure and the deletion of your personal data to the extent permitted by our legal retention obligations.

Contact & Data Rights Requests

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ku9i handles your personal data, or if you wish to exercise any of the data rights described in Section 10, please contact our customer support team using the details below. All privacy-related correspondence is handled in English.

When submitting a privacy-related request or complaint, please include your registered username or email address, a clear description of your request or concern, and — for data rights requests — the specific right you wish to exercise and the personal data concerned. Including this information will allow our team to handle your request as efficiently as possible. We aim to acknowledge all privacy requests within two (2) business days and to provide a substantive response within fourteen (14) calendar days.